Besari Finance Privacy Policy

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‘We’, ‘us’ and ‘our’ refer to Besari Finance Pty Ltd ACN 672 222 892

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Our commitment to protect your privacy

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We understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information we hold about you and what we do with that information.

We recognise that any personal information we collect about you will only be used for the purposes we have collected it for or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.

Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.

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Personal information

When we refer to personal information we mean information from which your identity is reasonably apparent. This may include information or an opinion about you. The personal information we hold about you may also include credit information.

Credit information is information which is used to assess your eligibility to be provided with finance and may include any finance that you have outstanding, your repayment history in respect of those loans, and any defaults. Usually, credit information is exchanged between credit and finance providers and credit reporting bodies.

The kinds of personal information we may collect from you include your name, date of birth, address, Tax File Number, account details, occupation, and any other information we made need to identify you.

If you are applying for finance we may also collect the ages and number of your dependants and cohabitants, the length of time at your current address, your employment details and proof of earnings and expenses.

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Why we collect your personal information

We collect personal information for the purposes of providing our Mortgage Broking service and other related services. We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. From time to time we may offer you other products and services.

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How do we collect your personal information?

Where reasonable and practical we will collect your personal information directly from you, while interviewing you in person, telephone discussions, emails and from documents you provide. We may also collect your personal information from other sources such as legal or financial advisors, accountants or from public registers, social media etc.

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Do we disclose your personal information?

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We may disclose your personal information:

• to prospective funders or other intermediaries in relation to your finance requirements;

• to other organisations that are involved in managing or administering your finance such as third party suppliers, printing and postal services, call centres;

• to companies that provide information and infrastructure systems to us;

• to anybody who represents you, such as lawyers and accountants;

• to anyone where you have provided us consent;

• where we are authorised to do so by law, such as under the Anti-Money or Laundering and Counter Terrorism Financing Act 2006 (Cth);

• to investors, agents or advisers, or any entity that has an interest in our business;

• organisations that provide products or services used or marketed by us; or

• to your employer, referees or identity verification services.

 

Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:

(a) the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or

(b) you have consented to us making the disclosure.

We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Australia.

We may disclose your personal information to overseas entities that provide support functions to us. You may obtain more information about these entities by contacting us.

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Direct marketing

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From time to time we may use your personal information to provide you with current information about finance, offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company with whom we are associated.

If you do not wish to receive marketing information, you may at any time decline to receive such information by telephoning us on 0403 182 124 or by writing to us at PO Box 169 Cooma NSW 2630. If the direct marketing is by email you may also use the unsubscribe function or reply to the email. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.

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Access and correction to your personal information

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We can provide you with access to the personal information we hold about you. You may request access to any of the personal information we hold about you at any time. In order to protect your privacy, we will need to verify your identification before releasing the requested information.

We will not charge you for requesting your information however we may charge a fee for our costs of retrieving and supplying the information to you.

Depending on the type of request that you make we may respond to your request immediately, otherwise we usually respond to you within seven days of receiving your request. We may need to contact other entities to properly investigate your request.

There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings, or if your request is vexatious.

An explanation will be provided to you if we deny you access to the personal information we hold about you.

If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request, in writing, that we correct the information. If appropriate we will correct the personal information at the time of the request otherwise, we will provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal information within 30 days.

We may need to consult with other entities as part of our investigation.

If we refuse to correct personal information we will provide you with our reasons for not correcting the information.

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Using government identifiers

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If we collect government identifiers, such as your tax file number, we do not use or disclose this information other than authorised by law. We will never use a government identifier in order to identify you.

Business without identifying you

In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.

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Sensitive information

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We will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health.

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How safe and secure is your personal information that we hold?

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We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

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Complaints

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If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our Complaints Officer in writing at Besari Finance Complaints Officer, PO Box 169, Cooma NSW 2630

We will acknowledge your complaint within seven days of receipt and provide you with a decision on your complaint within 30 days.

If you are dissatisfied with the response of our complaints officer you may make a complaint to the Privacy Commissioner which can be contacted via the Office of the Australian Information Commissioner website (www.oaic.gov.au) or on 1300 363 992.

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Further information

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You may request further information about the way we manage your personal information by contacting us.

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Change in our privacy policy

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We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and marketplace practices.

As a consequence we may change this privacy policy from time to time or as the need arises.

You may request this privacy policy in an alternative form.

This Privacy Policy came into existence on 20th October 2023